LEGAL

Privacy Policy

We take your privacy seriously. This policy explains exactly what data we collect, why we collect it, and how we protect it.

Last updated: March 1, 2026  |  Placeholder3 — Richmond, BC, Canada

1. Introduction

Placeholder3 ("we", "our", "us") operates the streaming platform accessible at placeholder3.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect the personal information of users ("you", "your") in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.

By using our Service, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please do not use our Service.

2. Information We Collect

We collect the following categories of personal information:

  • Account Information: Your first name, last name, and email address provided at registration.
  • Payment Information: Credit or debit card details collected at subscription. Note: full card numbers are processed by our certified payment provider and are never stored on our servers. We retain only the last four digits of your card and expiry date for reference.
  • Usage Data: Information about how you interact with the Service, including titles viewed, search queries, playback duration, device type, browser type, operating system, IP address, and approximate geographic location derived from IP.
  • Communications: Any messages you send to our support team via email.
  • Technical Data: Log files, error reports, and performance data collected automatically to maintain service quality.

We do not collect sensitive personal information such as health data, racial or ethnic origin, political opinions, or biometric data.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To create and manage your account and authenticate your identity.
  • To process your subscription payments and manage billing cycles.
  • To deliver the streaming service and personalise your content recommendations.
  • To communicate with you regarding your account, subscription changes, technical issues, or policy updates.
  • To improve our platform, fix bugs, and develop new features based on usage patterns.
  • To detect and prevent fraud, abuse, and security threats.
  • To comply with applicable legal obligations.

We do not use your data for targeted advertising and we do not build advertising profiles based on your viewing habits.

4. Sharing of Personal Information

We do not sell, rent, trade, or otherwise disclose your personal information to third parties for their own marketing purposes under any circumstances.

We may share your information only in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who process data on our behalf (e.g., payment processors, cloud hosting providers, email delivery services). These parties are contractually bound to process your data only as instructed by us and in accordance with this Privacy Policy.
  • Legal Compliance: When required by law, regulation, or valid legal process (e.g., a court order or government request), we may disclose your information to the relevant authority.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred. We will notify you before your data becomes subject to a materially different privacy policy.

5. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter as required for legal, operational, or dispute resolution purposes. Specifically:

  • Account data is retained for the duration of your subscription and for up to 2 years after account closure.
  • Billing records are retained for 7 years as required by Canadian tax law.
  • Usage logs are retained for up to 12 months.
  • Support communications are retained for up to 3 years.

You may request deletion of your personal data at any time, subject to our legal retention obligations.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our Service. These include:

  • Essential Cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled.
  • Analytics Cookies: Used to understand how users navigate our platform so we can improve the experience. This data is aggregated and anonymised.
  • Preference Cookies: Used to remember your settings such as language, playback preferences, and display options.

We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use the Service.

7. Security

We implement industry-standard security measures to protect your personal information, including 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls that restrict data access to authorised personnel only, regular security audits and penetration testing, and multi-factor authentication options for account access.

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we commit to notifying you promptly in the event of a data breach that affects your personal information.

8. Your Rights

Under PIPEDA and applicable Canadian law, you have the following rights with respect to your personal information:

  • Right of Access: Request a copy of the personal information we hold about you.
  • Right to Correction: Request that we correct inaccurate or incomplete information.
  • Right to Withdrawal of Consent: Withdraw your consent to the processing of your data for purposes beyond those necessary to provide the Service.
  • Right to Deletion: Request that we delete your personal data, subject to our legal retention obligations.
  • Right to Lodge a Complaint: File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us at admin@placeholder3.ca. We will respond to all requests within 30 days.

9. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will promptly delete it. Parents or guardians who believe their child has provided us with personal data should contact us at admin@placeholder3.ca.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. When we make material changes, we will notify you by email and by posting a prominent notice on our platform at least 14 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.

11. Contact & Privacy Officer

Questions, concerns, or requests regarding this Privacy Policy or your personal data should be directed to our Privacy Officer:

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or toll-free at 1-800-282-1376.

Questions About Privacy?

We're committed to transparency. If anything in this policy is unclear, reach out to us directly.